• How do I renew my insurance and road tax with Bjak?
  Easy! You can do it on bjak.my main page or call 016-7887147 and we will assist you.

You only need to tell us:

• Vehicle registration number and IC
• Type of vehicle
• Postcode
• We will then send you an email with the amount due for insurance and road tax. If satisfied, just click the "Proceed to Pay" button and we will deliver your road tax within the next working day.
  
  

• How will you obtain details of my vehicle and insurance if insufficient information is provided during my transaction?
  We will verify all information with JPJ. If the details are incomplete, we will call you back to get the missing details and complete the transaction.

• Which insurers can I get a quote from?

1. Allianz General Insurance Company (Malaysia) Berhad
2. AXA Affin General Insurance Berhad
3. Etiqa General Takaful Berhad
4. Zurich Takaful Malaysia Berhad
5. Syarikat Takaful Malaysia Am Berhad
6. RHB Insurance Berhad
7. Berjaya Sompo Insurance Berhad
8. Pacfic & Orient Insurance Co. Bhd

• What should I do if I don’t remember my road expiry date?
  Don’t worry, Bjak will check for you and remind you!

• I heard Bjak is giving discounts for insurance and road tax up to ?
  Yes, you are right. Bjak offers the most attractive package which includes free delivery to your house. Call us at 016-7887147 for more information.
  
  

• Who can use this service?
  Anyone who has a Malaysian-registered vehicle with JPJ is eligible to use this service.

• What are the benefits of renewing my road tax at Bjak.my?
  With Bjak, you can renew online. This service is hassle-free, time-saving, cost-effective and accessible at any time. Furthermore, we deliver the road tax to you for free.

• Is it safe to renew my road tax online?
  Yes, it is safe and secure. The online road tax renewal through Bjak's website has been audited, verified and approved by Jabatan Pengangkutan Jalan and the Malaysian Government. 

• What kind of vehicles can I renew with the online road tax service?
  We offer renewal services for all vehicles registered under PRIVATE usage only.

• How do I know if my transaction was successful?
  Every successful transaction will be issued with an e-Services receipt. If there are any matters or doubts about this service, you may contact our officers for assistance at 016-7887147.

• What are the types of payment options available?
  We support the following payment methods
  

• Can I renew my road tax if I have outstanding traffic summonses?
  During the renewal process, Jabatan Pengangkutan Jalan online service will check any outstanding summons and blacklist records at both JPJ and PDRM's database systems. In order to proceed with this renewal, it is necessary for you to make payment for all your outstanding traffic offences recorded.

• How will I receive my road tax after I have completed my payment?
  We will deliver to your doorstep for free (T&C applies) with the following estimated time arrival:

• Klang Valley : Free (2 working days)

• Peninsular Malaysia : Free (with 2-3 working days)

• Sabah & Sarawak : Free (within 5 working days) 

• Can I renew more than one road tax application at a time?
  Yes, you can renew more than one road tax on behalf of others provided one renewal is done at a time.

• Where can I view my payment transaction?
  Currently your payment transaction is printed on the receipt after your renewal is completed. You can also view your previous transactions through the transaction history link on the road tax page form.

• What are the types of charges involved in online road tax renewal?
  The charges involved are application (road tax fee) charges and delivery charges (free).

• What happens if my payment is rejected?
  There are a few possibilities if your payment is rejected. Depending on the exact situation, the problem may occur as a result of the following:
  
  Credit card - Due to your credit card status which you will need to refer to your credit card bank centre to ensure that it is valid.
  
  Intermittent System Interruption - Sometimes the system is at fault due to disruption of network or the entire system. If this occurs, please try the payment process again.

• Will I get a receipt upon payment?
  Yes. Every successful transaction will be issued an e-Services receipt for reference. Please keep this receipt for future reference.

• Who can I contact for assistance?
  You may call the following numbers from Monday-Friday between 9.00am to 6.00pm. Customer Service - 016-7887147 (Road Tax and Insurance Renewals).

• Is this service available all the time?
  Yes, this internet-based service is available 24 hours daily.

• How do I go about making a claim on damages?

ALLIANZ - Call 1800-22-5542 for assistance.

AXA - Call 03-2170-8282 for assistance.

ETIQA TAKAFUL - Call 1-300-88-1007 / 1-800-88-6491 for assistance.

ZURICH TAKAFUL - Call 1-300-88-6222/ 03-7628 1538 for assistance.

TAKAFUL MALAYSIA - Call 1800-888-788 for assistance.

RHB Insurance - Call 1-300-880-881 for assistance.

BERJAYA SOMPO - Call 03-7628-3822 / 03-7841-5660 / 1-800-889-933 for assistance.

PACIFIC & ORIENT - Call 1800-88-2121 for assistance. 

• If my vehicle is stolen, do I get my full insured sum?
  Claims will be based on the present market value of the vehicle. Therefore we recommend that your car is insured based on the current fair market value.

• Do you provide a replacement car while my car is in the workshop?
  Loss of Use claim only applies for 3rd Party Claim. Most insurance companies do not practice replacement cars but on their discretion may give cash on this particular claim.
  Knock for Knock refers to claims due to the insured vehicle owner's negligence; there will not be any replacement car.

• What is Excess?

Excess is the amount that the insured needs to pay, normally calculated at 1% of sum insured.

For example, if the sum insured is RM50,000, Excess is RM500. If there is a claim of RM10,000, the insurance company will pay RM9,500 and the insured pays the difference of RM500.